SUMMARY:
This paper is on a software program called team analytics. It helps synchronize employee directories and connect people in different time zones. It also creates group profile pages that contains information relative to the group. After deploying this application within a company many users claimed it was very helpful in phone calls. Over 75% of the participants used it once a week, while 31% used it on a daily basis.
DISCUSSION:
This paper was interesting to me because it reminds me of a facebook for companies. It has individual profiles and group pages. It is a great way to learn things about people without having to spend the time talking about it. I could see how this could be very useful for managers who have to interact with a lot of people. A fault of this work is that the time zone feature was not as successful as the programmers thought it would be. The authors talk about integrating this software with an instant messaging client in the future.
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